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FAQ

Delivery

Once the order is placed online, we will verify the information to make sure the shipping information is valid. The process may take 12hrs - 5days. After that, the orders will be packed and sent to its destination.

During this process, we will be sending an email to the customers informing the orders are on its way with the tracking number on it.

If an information is incomplete or inaccurate, we will be sending an email to the customers to update the information with us. If we don’t receive any reply for more than 3 tries, the order that was placed will be cancelled.

How do i cancel my order?

Unfortunately, orders that are billed and packaged over the weekend cannot be cancelled or modified.

What if i typed in the wrong information?

You may also send us an email at support@deltod.com to update and correct your information. A request must be sent within 12hrs after placing the order on our website.

What payment method do you accept?

We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club).

Do you accept payments from PayPal?

Yes. Sometimes may be some issues with PayPal and it can be unavailable.

How secure is my payment information?

We are using Shopify Ecommerce platform that has SSL certificate. All payment information are encrypted and secured.

Shipping

Do you ship internationally?

Yes, we are shipping to most countries worldwide.

How much is a shipping?

Shipping is free to all countries! You don't pay for delivery.

How long does delivery take?

It depends on the items location, your location, and your shipping choice. For most of our products the shipping takes from 10 to 15 business days. But for some items it can take up to 15 - 30 business days, depending on availability and stock status, especially for the "standard shipping method" (Free Shipping). Also please allow 2-3 business days for processing your order.

There is a problem with my shipment, what should I do?

If there's an issue with your package, please contact our support team at support@deltod.com. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

It is highly recommended to write from the same e-mail address you have used while placing your order.

Returns policy

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered by my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long can the refund be processed?

Returns usually take 3-5 weeks to be processed. On some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. If you haven’t seen the refund after the promised processing time, please do contact your bank first

How do i request for exchange/refund?

Send us an email to support@deltod.com .For damaged/defective items, please do attach at least 2 screenshots of the item indicating the damaged part or describing its defect.Items must be returned to us in its original packaging, unused and in the same condition.when it arrived.Please also include the actual receipt of the order as proof of purchase.Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).